Privacy Policy

Platinum Health Club ("we," "our," or "us") operates the Platinum Health Club mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a booking or reservation
• Purchase a membership or services
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Date of birth and gender
• Payment information (processed securely through third-party payment processors)
• Membership details and preferences
• Health and fitness information (if voluntarily provided)
• Profile photo (optional)

Automatically Collected Information

When you use the App, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features accessed, time spent in the App, crash reports)
• Location data (with your permission)
• Log data (IP address, access times, pages viewed)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process your membership and bookings
• To send you notifications about your bookings, classes, and account
• To process payments and prevent fraud
• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To personalize your experience and provide tailored content
• To analyze usage patterns and improve the App
• To comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support tools
• Marketing and communication platforms

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us using the information provided below.

6. Children's Privacy

Our App is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

7. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Our App may use third-party services including:

• Google Analytics for usage analysis
• Payment gateways for transaction processing
• Social media platforms for authentication or sharing
• Push notification services

8. Location Data

If you grant permission, we may collect and process information about your location to:

• Show you nearby gym locations
• Provide location-based services and features
• Improve our services

You can disable location services at any time through your device settings.

9. Push Notifications

With your consent, we may send you push notifications about:

• Class schedules and reminders
• Booking confirmations
• Special offers and promotions
• Important account updates

You can opt out of push notifications through your device settings.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us